Cancellations

The cancellation of a reservation is free. The company will refund the total amount paid, if requested by email to info@balmesmenorca.com . The procedure is carried out the same day of the reception of the email requesting it.

Measures against the COVID-19

Protection of staff

• Use of facemask and gloves

• Use of disinfecting gel

• Minimum distance of 2 meters

Protection in offices open to customers

• Use of facemask and gloves

• Protection screen

• Disinfectant gel available to the client

• Minimum distance of 2 meters in the waiting line

For the pick-up and return of vehicles

• Pick-up:

o Maximum security and protection, without bus transfers

o Minimum physical interaction: sending documents by email and digital signature

o In case of using them, disinfection of pen and POS

• Return by telephone contact

For cleaning and disinfecting vehicles

• Outside, with pressure washing and rinsing system (60 °C)

• Inside:

o With disinfecting products

o Special ozone treatment