Terms and guarantees when renting cars in Menorca

Booking and contracts

These conditions constitute a contract for the booking of a rental vehicle via the website of Balmes Menorca Auto S.L.U. (www.balmesmenorca.com) with registered office at Avenida Camí de Sa Beguda, 32. Polígono Industrial La Trotxa, 07730 - Alaior, NIF B-57488900. Processing the booking entails the acceptance of all these conditions, which comply with Spanish legislation for users and consumers:

  • Bookings made through the website are dependent on the confirmation sent by the company to the email address provided by the customer at the time of the request.
  • The booking process concludes when the contract is formalized, handing in documentation (ID or passport and driver's license) and with the signatures of both the client and the company at the time of picking up the vehicle. The company reserves the right to reject a potential client who does not meet the minimum conditions.
  • The booking is not necessarily linked to a particular vehicle, but to a group of vehicles with similar technical characteristics and space.
  • The vehicle is rented for exclusive use on the island of Menorca, therefore, its use outside Menorca is forbidden.
  • The minimum anticipation to make an online booking is 24 hours. The telephone numbers for receiving assistance are 660 652 101 and 971 371 893.

 

The final price includes

  • FULL INSURANCE WITHOUT DEDUCTIBLE (wheels, bottoms, windshields, etc.)
  • Infant safety systems.
  • Additional drivers.
  • Pick up and return of the vehicle.
  • Roadside assistance.
  • Unlimited mileage.
  • VAT.

The final price DOES NOT include

  • Damages or losses caused to any personal object that is inside the vehicle.
  • Damage caused by negligence or willfully caused to any part of the inside of the vehicle.
  • Loss or breakage of the key.
  • Improper fuel refueling.
  • Damage caused to the vehicle due to speeding or violation of the traffic regulations or driving  with altered faculties due to the use of narcotic drugs, alcoholic beverages, etc.
  • Penalties imposed due to non-compliance with the traffic regulations.

Methods of payment (no credit card required*)

  • You can pay in cash (up to 1000 euros), with credit or debit card and by bank transfer.
  • If the payment is made by someone that is not a driver in the formalized contract, he/she must hand in his/her ID.
  • (*) unless the full/full fuel option is chosen

Driver's age

  • Drivers under the age of 25 must select the "economic" group for the booking to be accepted. For more information, contact info@balmesmenorca.com

Cancelations

  • The cancelation of a reservation is free, i.e. the company will proceed to the return of the deposit, if this is requested at least 48 hours in advance by email to info@balmesmenorca.com
  • If the cancelation of a reservation is requested less than 48 hours in advance, the amount of a day's rent will be charged.
  • Modifications to a reservation are free, but they should be communicated by email to info@balmesmenorca.com

Fuel (without extra charges)

The available options are:

  • full/full, in which case the client must communicate it by email at the time of booking, or
  • with sufficient fuel. In this case, the client must return the vehicle with at least the same amount of fuel than that delivered. No refunds will be made if the fuel level exceeds the initial one.

Vehicle pick up

  • Airport and ports:
    The client will pick up the vehicle in the same premises, AND WILL NOT BE TRANSFERRED TO ANOTHER   PLACE.
    When you leave the terminal, you will be served by company staff. If you do not meet this person, please call 660 652 101.
  • Hotels, apartments, etc .:
    Company staff will wait at the reception. If not, please call 660 652 101.

Vehicle return

  • Airport and ports:
    The vehicle will be returned in the same premises, notifying by phone at 660 652 101.
  • Hotels, apartments, etc.:
    The vehicle will be parked in the spaces available for the tenants and notification must be given by phone at 660 652 101.
    The amount corresponding to one extra day of rental can be charged if the return of the vehicle exceeds 60 minutes of the agreed time when formalizing the contract.

Extras

  • The infant safety systems (seat, booster and maxi cosi) are FREE.
  • The pick up and return of the vehicle anywhere on the island are FREE.
  • Additional drivers are FREE.
  • The pick up of the vehicle by a customer before 08:00 hours costs 25 euros.
  • The pick up and return of a vehicle at the airport after 23:30 hours costs 25 euros.

Why renting your car in Menorca with Balmes Rent a Car

We have a fleet of renewed vehicles and in perfect condition

We offer the final price all inclusive, with no extras or unforeseen hidden costs

We cover Menorca throughout and provide assistance on the road 24h

We provide exclusive and personalized service. Each customer is unique